Why NPR.org Scrapped The Fees And Made Transcripts Free
One of the biggest changes we made with the launch of the new NPR.org was offering free transcripts on the site. Ever since NPR started transcribing its radio programs in 1990, we have been selling transcripts to help defray the costs of producing them. In the old days, we used to mail out copies of the transcripts, a time-consuming and expensive process for all involved. In 2002 we added e-commerce to the transcript operation and were able to drop the prices and deliver the transcripts via email.
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